Privacy Policy

Wildz Casino Canada ("we", "us", "our") is committed to protecting the privacy of all visitors and registered players. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable Canadian privacy law (PIPEDA) and applicable MGA regulations.

1. Information We Collect

When you register or use our services, we may collect: (a) personal identification information — name, date of birth, address, email, phone number; (b) financial information — payment method details, transaction history; (c) technical data — IP address, device type, browser, session data; (d) usage data — game history, wagering behaviour, session duration.

2. How We Use Your Information

We use your data to: verify your identity and age (KYC compliance under MGA licence requirements); process deposits and withdrawals; detect and prevent fraud; communicate bonus offers and account updates; provide customer support; comply with legal obligations including anti-money laundering (AML) requirements; and improve our platform and personalise your experience.

3. Data Retention

We retain account data for a minimum of 5 years after account closure as required by MGA regulations. Financial transaction records are retained for 7 years for tax and regulatory compliance. You may request deletion of certain data — subject to legal retention obligations — by contacting our support team.

4. Data Sharing

We do not sell your personal data. We may share data with: payment processors (Interac, PayPal, Skrill, Neteller) to process transactions; identity verification services; regulatory authorities as required by law; and analytics providers under strict data processing agreements. All third parties are bound by data protection obligations.

5. Cookies

We use essential cookies for session management and security, analytical cookies to understand site usage (Google Analytics), and preference cookies to remember your settings. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

6. Your Rights

Under PIPEDA and applicable privacy law, you have the right to: access personal data we hold about you; correct inaccurate data; request deletion of data (subject to retention obligations); opt out of marketing communications; and file a complaint with the Office of the Privacy Commissioner of Canada.

7. Security

We implement 256-bit SSL encryption on all data transmissions. Player funds are held in segregated accounts separate from operating funds. Our systems are monitored 24/7 for security threats. We conduct regular security audits in compliance with MGA standards.

8. Contact

For privacy-related enquiries, contact our Data Protection Officer at: [email protected]. We respond to all privacy requests within 30 days.